At AriNoor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 3 days of receiving your order if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is missing any item included with the order.

To be eligible for a return, the product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include the original packaging, tags, invoice, and accessories (if applicable).

Non-Returnable Items

For hygiene and product safety reasons, we do not accept returns for:

  • Earrings that have been worn or opened.
  • Customized or personalized jewelry.
  • Products damaged due to misuse, accidents, improper care, or normal wear and tear.
  • Products returned without original packaging or proof of purchase.

Exchange Policy

If you receive a damaged, defective, or incorrect product, we will replace it with the same item (subject to stock availability). If the item is unavailable, you may choose another product of equal value or receive a refund where applicable.

Refund Policy

Refunds are approved only when:

  • AriNoor is unable to replace the incorrect or defective product.
  • Your order is cancelled by AriNoor before shipment.
  • A refund request is approved after inspection of the returned item.

Approved refunds will be processed through the original payment method or by mobile financial services/bank transfer, depending on the payment method used. Refund processing may take 7–10 business days after approval.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), AriNoor will bear the return shipping cost.
  • If the return request is for any other approved reason, the customer may be responsible for the return delivery charges.

Order Cancellation

  • Orders may be cancelled before shipment by contacting our customer support.
  • Once an order has been shipped, it cannot be cancelled and will follow our return process instead.

How to Request a Return

To request a return or exchange, please contact our customer support with:

  • Your Order Number
  • Your Name
  • Contact Number
  • Clear photos or videos of the product (if damaged or incorrect)
  • A brief explanation of the issue

Our support team will review your request and provide the next steps.

Consumer Rights

This policy is intended to operate in accordance with applicable laws of Bangladesh, including consumer protection requirements. Nothing in this policy limits any rights that customers may have under applicable law.

Need help?

If you have any questions regarding this Return & Refund Policy, please contact AriNoor Customer Support through {email}, Facebook page, or the contact information provided on our website.